WiNRADiO Product Service

WiNRADiO Product Service

Are you having a problem with your WiNRADiO unit? While WiNRADiO products are well known for their reliability and quality of construction, sometimes problems may still occur outside our control. If this happens, we will do our best to put you "back on air" as soon as possible.

To minimize the time that a corrective action will take, please follow the simple steps below. Meanwhile, please accept our apologies and thanks for your patience.

Step 1

Please contact your original dealer. The dealer should endeavor to assist you or, if necessary, make appropriate arrangements with us, to minimize the hassle on your side. If you have difficulty contacting or obtaining service from your original dealer or if you purchased your product directly from RADIXON or via another third party, please proceed to the following step.

Step 2

Please contact our globally distributed after-sale support team via our email * or our enquiry web form, whichever is more convenient for you. We will work with you to determine the exact nature of the problem. For example, a seemingly hardware problem may be in fact an installation or usage problem which we may be able to solve to your satisfaction over email or telephone. Should we determine that the problem is with hardware, we will direct you to the following step.

* If you do not hear from us within one working day, it could be because of an overzealous anti-spam server. In such case please resubmit your request via the web form.

Step 3

Is the product covered by warranty? RADIXON warrants its hardware products against defects in materials and workmanship for a period of one year from the date it was received by the customer. (Our warranty does not cover defects caused by operating outside recommended specifications or normally expected usage, such as for example by lightning strike to the antenna input or by accidental mechanical damage.) If the product is still covered by warranty, please proceed to the warranty service request form. This will provide you automatically with an authorization number and an address where to send the faulty unit for replacement. If the product is no longer covered by warranty, please proceed to the following step.

Step 4

Please request service by filling in the after warranty service request form. We will then contact you via email as soon as possible with flat-rate replacement options (if available) and details where to send the unit for replacement or repair.